Help & Questions

🌿 About Our Herbs

Where do your herbs come from?

Our herbs are sourced from the mountains of Jordan in the Middle East, where they grow in pristine natural environments far from urban pollution.

Are your herbs organic?

Yes. Our herbs grow wild and naturally in the mountains without any human intervention — no pesticides, no chemicals, and no agricultural enhancers of any kind. Pure nature, as it should be.

Are your products 100% natural?

Absolutely. We do not add any preservatives, additives, or artificial ingredients. What you receive is exactly what nature provides.

How should I store my herbs after opening?

Store in a cool, dry place away from direct sunlight. An airtight container is recommended to preserve freshness and potency.

What is the shelf life of your herbs?

Most of our dried herbs have a shelf life of 12–24 months when stored properly.

🚚 Shipping & Delivery

How long does delivery take?

International orders are typically delivered within 10–14 business days.

Do you ship worldwide?

Yes, we ship internationally. Shipping fees and delivery times vary by destination.

How can I track my order?

Once your order is shipped, you will receive a tracking code via email to monitor your shipment in real-time.

Who is responsible for customs and duties?

International customs fees, duties, and taxes are the responsibility of the customer. Orient Botanicals is not liable for any charges imposed during or after delivery.

📦 Orders & Returns

Can I modify or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to accommodate changes before the order is dispatched.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the item and packaging. We will resolve the issue promptly.

What is your return policy?

Please refer to our Refund Policy page for full details on returns and refunds.

💳 Payment

What payment methods do you accept?

We accept major credit and debit cards. All transactions are processed securely.

Is my payment information secure?

Yes. All payments are encrypted and processed through a secure payment gateway.